Frequently Asked Questions | Maid for Living

Frequently Asked Questions

House Cleaning Services Geelong, surfcoast & Bellarine Regions

Booking an appointment with Maid for Living is simple, however here are answers to questions you may have.

Getting Started

We currently service all of the Geelong and Surfcoast and Bellarine regions. If you are unsure don’t hesitate to contact us.

Click book or quote now, enter your relevant details and within 60 seconds you’re on the way to have a spick and span household. We’ll reply on the same business day confirming the appointment and arrival time or quoted price as requested. Also you can email maidforliving@outlook.com

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer. 

Yes. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

A deep clean is for first-time customers or customers who have not had their home professionally cleaned in the last three months. 

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned! We are here to make your life easier. 

Pricing & Policies

A great deal of our efforts are put into finding the best cleaners for our clients. This includes strenuous background checks, part of our service agreement states that you agree not to independently hire any past or present Maid for Living cleaners unless you pay our referral fee of $3,000. This amount is due in full immediately upon personal employment of the cleaner, regardless of whether you use them for a recurring or one-time service.

Here at Maid for Living we want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 48 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $60 charge. 

Yes, we do require payment as confirmation of your professional home clean booking. We do not charge your card until after your professional clean has been completed. 

It is imperative when booking a service, that the customer picks the correct service.  Hourly rates cannot be used for move in/move out services.  Nor is a deep clean to be selected in place of our move in/move out service.

Please see our terms and conditions for more information.

Please note we work on 2 hour arrival windows to deal with the unpredictability of traffic and surprises from early jobs.

Trust & Safety

All of our cleaners are interviewed and have completed background checks. Only about 10% of the people that apply end up working as a Maid for Living as a certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Yes they do.  We run a police background checks on all applicants as the last step in our pre-screening process.

We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window).

Yes, we are a close knit team here at Maid for Living and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.

House Cleaning Services Geelong, Surfcoast & Bellarine Regions

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